RSVP Agency Ltd. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how RSVP Agency Ltd. collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, request information, or interact with our services.
 

For the purposes of this Privacy Policy, “RSVP Agency,” “we,” “us,” and “our” refer to RSVP Agency Ltd.

1. Scope of this Policy
 

This Privacy Policy applies to personal information collected through:

• Our website: [Insert website URL]

• Contact forms

• Consultation or service inquiry forms

• Email communications

• Phone communications

• Business development communications

• Website analytics and cookies

• Any other direct interaction you may have with RSVP Agency

This Policy applies to visitors, clients, prospective clients, suppliers, manufacturers, consultants, contractors, and other individuals who interact with RSVP Agency.
 

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for the purposes identified in this Policy.

Depending on how you interact with us, we may collect the following information:
 

Contact information

• First and last name

• Company name

• Job title or role

• Email address

• Phone number

• Mailing address or business address, if provided
   

Project-related information

• Project name

• Project location

• Building type

• Project timeline

• Product or service needs

• Technical requirements

• Information you submit through contact forms, consultation forms, or email
   

Business communication information

• Messages you send to us

• Records of inquiries

• Meeting notes or correspondence

• Follow-up preferences

• Information required to respond to your request
   

Website and technical information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Time and date of visit

• Approximate location based on IP address

• Website usage data

This information may be collected through cookies, analytics tools, server logs, or similar technologies.
 

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Fill out a contact form

• Request a consultation

• Contact us by email or phone

• Ask for product or service information

• Subscribe to updates, if available

• Communicate with us about a project

• Visit or interact with our website

• ​

We may also collect limited information from third-party tools used to operate, secure, or improve the website, such as hosting providers, analytics providers, form tools, CRM tools, or spam-prevention services.
 

4. Why We Collect Personal Information

We collect and use personal information for the following purposes:

• To respond to inquiries

• To provide information about our products, services, or consulting support

• To assess whether RSVP Agency can assist with a project

• To communicate with clients, prospective clients, suppliers, and partners

• To schedule meetings or consultations

• To provide product guidance, manufacturer access, or project support

• To support FW-Consulting service inquiries

• To manage business relationships

• To improve our website, content, services, and user experience

• To maintain website security and prevent misuse

• To comply with legal, regulatory, accounting, or business record obligations

• To send commercial communications, where permitted by law
   

We will not use your personal information for purposes that are incompatible with the purposes described in this Policy unless we obtain your consent or are otherwise permitted or required by law.
 

5. Consent

By submitting personal information to RSVP Agency, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

In some cases, your consent may be express, such as when you complete a form or agree to receive communications from us. In other cases, consent may be implied based on your relationship with us or the nature of your request.
 

You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us using the information provided in the “Contact Us” section below.

Please note that withdrawing consent may affect our ability to respond to your inquiry, provide information, or support your project.
 

6. Commercial Electronic Messages

If RSVP Agency sends commercial electronic messages, such as promotional emails, newsletters, product updates, or service announcements, we will do so in accordance with Canada’s Anti-Spam Legislation, where applicable.

This means that commercial electronic messages will include:

• Identification of the sender

• Contact information

• An unsubscribe mechanism, where required

• Consent, where required by law
   

You may unsubscribe from commercial communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.

Transactional or service-related messages, such as responses to inquiries, project communications, consultation follow-ups, or requested information, may still be sent where permitted by law.
 

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the visitor experience.

Cookies are small files placed on your device when you visit a website. They may help us understand how visitors interact with our site and improve performance over time.
 

We may use the following types of cookies:
 

Essential cookies

These are necessary for the website to function properly.
 

Analytics cookies

These help us understand how visitors use the website, including which pages are visited and how users navigate the site.
 

Performance cookies

These help improve website speed, reliability, and usability.
 

Third-party cookies

Some cookies may be set by third-party services, such as analytics providers, embedded tools, maps, videos, or spam-prevention services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
 

If RSVP Agency uses analytics or advertising tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, embedded maps, or reCAPTCHA, those tools should be clearly identified in this section before launch.
 

8. Sharing Personal Information

RSVP Agency does not sell personal information.

We may share personal information only when necessary and appropriate, including with:

• Website hosting providers

• IT and security service providers

• Email and communication service providers

• CRM or business management tools

• Analytics service providers

• Professional advisors, such as legal or accounting advisors

• Manufacturer partners, product suppliers, consultants, or technical experts, where needed to respond to your inquiry or support a project

• Regulatory, legal, or government authorities, where required by law

When we share personal information with service providers, we expect them to protect the information and use it only for the purpose of providing services to RSVP Agency.
 

9. Manufacturer and Partner Referrals

As part of our services, RSVP Agency may help connect clients, architects, consultants, contractors, and project teams with manufacturers, suppliers, technical experts, or other product partners.

If we need to share your contact or project information with a manufacturer or partner, we will only share information that is reasonably necessary for the purpose of responding to your request, evaluating a product need, or supporting a project-related discussion.

Where appropriate, we may ask for your consent before sharing project-specific information with external partners.
 

10. Storage and Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, regulatory, accounting, or legitimate business purposes.

Retention periods may vary depending on the nature of the information and our relationship with you.
 

For example:

• Contact form inquiries may be kept for a reasonable period to allow follow-up.

• Client and project communications may be retained for business records.

• Financial, contractual, or legal records may be kept for longer periods where required by law.

• Website analytics data may be retained according to the settings of the analytics provider.

When personal information is no longer required, we will securely delete, anonymize, or destroy it.
 

11. Location of Personal Information and Transfers Outside Quebec or Canada

Personal information may be stored or processed in Quebec, elsewhere in Canada, or in other jurisdictions depending on the service providers used by RSVP Agency.

Some service providers may store or process information outside Quebec or Canada. In those cases, personal information may be subject to the laws of the jurisdiction where it is stored or processed.

Before using service providers that process personal information outside Quebec or Canada, RSVP Agency should evaluate the privacy and security risks associated with that transfer, where required by applicable law.
 

12. Security Measures

RSVP Agency takes reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include:

• Secure website hosting

• Access controls

• Password-protected systems

• Limited access to personal information

• Secure communication tools

• Reasonable administrative, technical, and physical safeguards

• Use of reputable third-party service providers

However, no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
 

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent, subject to legal or contractual restrictions

• Ask questions about how your information is handled

• Request deletion of certain personal information, where applicable

• File a complaint about our privacy practices

To make a privacy request, please contact us using the information below.

We may need to verify your identity before responding to your request.
 

14. Privacy Officer / Person Responsible for Personal Information

RSVP Agency has designated a person responsible for the protection of personal information.

Company: RSVP Agency Ltd.
Email: [Insert privacy email]
Phone: [Insert phone number]

 

15. Children’s Privacy

Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete the information.
 

16. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, partners, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
 

17. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, or legal obligations.

When we update this Policy, we will revise the “Last updated” date above. If required by law, we will provide appropriate notice of material changes.
 

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated Policy.